FAQs

Frequently Asked Questions (FAQs)

1. What types of products do you offer?

We offer a wide variety of high-quality pet products, including pet treats, toys, grooming supplies, apparel, and accessories for dogs, cats, and other small animals. Our selection emphasises natural and sustainable options wherever possible.

2. Where do you source your products?

We make many products ourselves and source other products from reputable suppliers, all of whom prioritise ethical manufacturing, sustainability and quality. We are proud to support local artisans and businesses when possible.

3. Do you offer overseas shipping?

Yes! You can browse and purchase our products directly from our online store or Etsy store. We offer UK shipping and local pickup options from our website. For overseas shipping, please visit our Etsy store.

4. What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return an item, please contact us within 7 days of receiving your order for a return authorisation. Items must be unused and in their original packaging.

5. Do you offer any discounts?

Yes! We offer seasonal promotions and exclusive discounts for newsletter subscribers. Make sure you subscribe so that you don’t miss out!

6. Can I find specific brands at your store?

We carry a curated selection of niche brands, as well as our own brand.  If you’re looking for a specific brand, feel free to contact us, and we’ll be happy to assist you or see if we can order it for you.

7. Do you host events?

Yes! We frequently partner with local markets and retailers to do face-to-face events and pop-up shops. Please check our blog on the website or follow us on social media for upcoming dates and details.

8. How can I contact Customer Service?

You can contact our  Customer Service  team via the Contact Us page on the website. We’re here to help Monday to Friday from 9am to 5pm.

9. Do you offer gift cards?

Yes! We offer bespoke gift vouchers that can be used online or in person at one of our events. They make a perfect gift for any pet lover! Please contact our Customer Service team via the Contact Us page on the website  to purchase a gift voucher.

10. Are you active on social media?

Yes! Follow us on Facebook, Instagram and Threads to stay updated on new products, special promotions, and pet care tips.